Lee Botkin

Verified

I was told by a shop I didn’t need rotors but my brakes were stuck. I called Instant Car Fix and a mechanic showed up and explained that with stuck calipers my brakes were constantly engaged and for sure heated my rotors and there was a high probability they were warped and explained that replacing the rotors along with the bad calipers and worn brakes is the only way to go and be safe. Don’t go with backyard mechanics or a shop that tells you different. If you brakes are stuck and overheating the rotor, be safe to yourself and other drivers Replace the rotors along with the calipers and brake pads. It’s a lot cheaper to replace rotors while it’s already being serviced than it is after it’s all back together. INSTANT CAR FIX IS NOT OUT FOR MONEY. THEY ARE OUT TO KEEP YOU SAFE. No shop would have explained all that. They would have waited for you to come back and spend more money on warped rotors. These guys are honest and professional and care about the safety of the customers and other drivers. THESE GUYS ARE THE ONLY WAY TO GO. 110% SATISFIED.

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Robin Butcher

Verified

My experience was a great one with the mechanics with a wealth of knowledge and very accommodating.

Sultana Khatun

Verified

Incredible service! The mechanic diagnosed and fixed my car issue instantly. Highly skilled and efficient. Truly impressed..!

Zachary Wright

Verified

I was very pleased with the service from Instant Car Fix. The mechanic was friendly, knowledgeable, and arrived on time. He diagnosed my car’s electrical issue quickly and had the parts needed to fix it. The pricing was fair, and I appreciated the convenience of having repairs done at home.