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Frequently Asked Questions

Our certified mechanics come to you · Backed by 12-month, 12,000-mile guarantee · Fair and transparent pricing

What is a Mobile Mechanic?
Mobile mechanics come to the customer's home, office, or other location to perform a wide range of auto services, from diagnostics to repairs and maintenance
Why do we authorize the payment now?

To make sure a customer has the funds to pay for their purchase, merchants can request authorization from the buyer's credit card issuer or bank. This will result in a temporary hold on available funds, ensuring that the individual is able to cover any expenses incurred with this transaction. Generally speaking, these holds are only active for several days before being returned once more if no further action is taken - granting customers peace of mind and financial security at all times!

In contrast to authorization, the charge is a process of deducting money from the customer's account for payment. After obtaining permission and concluding the transaction, merchants start charging customers' accounts corresponding with their purchase amount. By doing this, funds are shifted permanently from customers’ accounts to merchant's ones.

To sum it up, authorization is the method of confirming that a customer has enough money in their account whereas charging is when an amount equal to the purchase price is taken from the client's bank account.

Presently, Instant Car Fix is only verifying your payment and will bill you as soon as the services have been completed.

What if I provide incorrect parts for a labor only service?

If a customer provides incompatible parts, they will be charged for the technician's time spent diagnosing and addressing the issue according to the original work order.

What are the payment options?

Payment is processed online through a secure platform. Customers authorize the payment at booking, and the charge is finalized after the service is completed.

How does the booking process work?

Customers can book an appointment online by entering their vehicle details and selecting a convenient time for service.

What services does Instant Car Fix offer?

Instant Car Fix provides mobile car repair services, including diagnostics, general repairs, and maintenance, performed by certified mechanics at your location.